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23 februari 2022
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03:09a INPOST S A : mobile app reaches 9.3 million users
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InPost S A : mobile app reaches 9.3 million users
02/23/2022 | 03:09am EST
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PRESS RELEASE
23 February 2022
InPost mobile app reaches 9.3 million users
Service is Poland's 2nd most popular ecommerce app
The InPost Mobile application has 9.3 million users, making it the country's second most popular ecommerce app. Used by 24% of the country's total population, the app allows users to send and receive parcels from the company's Automated Parcel Machine (APM) locker sites, as well as delivering popular value-added services such as fast returns, extending APM pickup deadlines and selecting easily accessible lockers.
"The InPost Mobile app is at the heart of our communication with our customers, and its popularity is the best evidence of how we never stop working to introduce new services and make our existing services easier to use," said InPost CEO Rafal Brzoska. "Customers appreciate that, and I can say with confidence that, in my opinion, no other logistics company in Europe has a better app for communication and customer relations. In creating our application we put our customers' needs at the centre and built the infrastructure around them, and I'm proud that this has borne fruit in such a high position on the list of apps used in Poland."
At the beginning of the year InPost Mobile added a fast return function which allows users to send parcels back to merchants without needing to print out a label. After performing an intuitive function in the app, users can leave the parcel in any APM, after which they can track its journey back to the sender.
InPost Mobile also offers the Easy Access Zone service for customers who have difficulty reaching higher or lower lockers, ensuring parcels are delivered to positions between 30 and 150 cm from the ground. The service, available exclusively through the app, was introduced in response to customer feedback.
"After reaching this milestone we're definitely not resting on our laurels; users of the app can expect even more new functionalities in the very near future," Brzoska added.
About InPost
InPost (Euronext Amsterdam: INPST) is the leading out-of-homee-commerce enablement platform in Europe. Founded in 1999 by Rafal Brzoska in Poland, InPost provides delivery services through our network of more than 20,360 Automated Parcel Machines ("APMs"), including over 3,000 in the UK, as well as to-door courier and fulfilment services to e-commerce merchants. Strategically positioned in the fast- growing ecommerce market, InPost's strategy is further enhanced by our investments in technology, as well as the benefits of the "flywheel" effect that provide consumers, merchants and our planet a best-in-class, lower cost, more convenient and sustainable form of last mile delivery. Through our delivery services, InPost is creating a greener solution for e-commerce, as APM deliveries reduce CO2 emissions by up to two-thirds compared to to-door deliveries in urban areas, and by up to 90% in rural areas, as well as significantly reducing traffic and noise pollution.
In 2021, InPost handled almost 518 million parcel deliveries through its networks in Poland, France, the U.K, Italy, Benelux and Iberia. In the twelve months to 30 September 2021 InPost generated PLN 3,777 million of revenue and other operating income and PLN 1,460 million of adjusted EBITDA.
In July 2021, InPost successfully completed acquisition of Mondial Relay to create Europe's leading out-of-home automated solution for e-commerce.
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InPost SA published this content on 23 February 2022 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 23 February 2022 08:08:04 UTC.